Cancellation, Transfer & Hold Policy

Kinisi Flow® Instructor Training 

We understand that plans can change. While all bookings are non-refundable, we aim to be flexible and supportive. If you can’t attend your scheduled training, you have the following options:

1. Transfer to Another Training Date
You may transfer your registration to another available training session, subject to the following conditions:
  • Up to 48 hours before your scheduled training: A £50 transfer fee applies.

  • Within 24 hours of your scheduled training: A £100 transfer fee applies.

  • No-show: If you do not attend and fail to notify us in advance, a £150 transfer fee will apply.

➤ A maximum of two transfers is permitted per participant.

2. Place Your Training on Hold 
If you are unable to commit to a new date right now, you may place your training on hold:
  •  You’ll have 12 months from your original booking date to complete your training. 
  • Please make a note of this deadline - bookings cannot be carried over beyond this period. After this date, a new booking at full price will be required.
  • This option can be used once only per participant.


3. No Refunds
  • Please note that all bookings are non-refundable, for any reason.
  • Spaces are limited and reserved upon booking, and participants receive immediate access to pre-training materials - therefore we’re unable to offer refunds. 
  • If you are unable to attend, you may either transfer to another date or place your training on hold (see sections 1–2 above).

How to Proceed
To request a transfer or cancellation, please contact us at kinisifit@gmail.com – we're here to help.

Important Notes
  • If Kinisi Fit LTD must cancel or reschedule a training (due to scheduling conflicts, host venue issues, or geopolitical events), we will offer you the option to transfer to another date or place your training on hold, free of charge (subject to availability).
  • We do not cover any additional costs such as travel, accommodation, or missed work days.
➤ We strongly recommend you arrange personal cancellation insurance.

In-Person Training Rescheduling: Virtual Backup Policy

If an in-person training is impacted by local COVID restrictions or lockdowns:
  • The training will automatically be moved to a virtual Zoom session on the same date and time.
  • You will receive full session details via email.
  • If you are unable to attend the virtual session, please inform us as soon as possible –

➤ You will be eligible for a free transfer to the next available training (T&Cs still apply).

Instructor Membership Cancellation & Reactivation Policy

The Kinisi Flow® Instructor Membership:
The Kinisi Flow® membership is a monthly licence subscription fee that gives you access to the members area and continued use of the platform. This monthly licence covers your licensing agreement, permission to use the platform, access to our copyright-protected branded content, use of promotional materials, and the ability to teach, as outlined in the licence agreement.

Term of Agreement:
A minimum term and contract of 6 months is required before you can cancel your membership, as agreed in your licence agreement when you signed up to the workshop.

Cancellation:
If you choose to cancel your instructor membership, your instructor status and access to resources and benefits will end immediately or at the conclusion of your current billing period.

Reactivation:
  • Within 6 Months: If you decide to reactivate your membership within 6 months from the cancellation date, you can resume immediately without additional training, subject to a standard reactivation admin fee and any applicable monthly fees.
  • 6 Months to 1 Year: If you wish to reactivate between 6 months and 1 year following cancellation, you must retake the instructor training at a reduced rate, plus a reactivation admin fee and any applicable monthly fees.
  • After 1 Year: If your instructor membership has been inactive for more than 1 year, your instructor profile and any associated class releases will be permanently removed from the platform. Therefore, you will be required to restart as a new student. You must retake the full instructor training at the current standard full training price to be licensed to teach and regain access to class releases.


Important Notes:
  • Discounts are calculated from the standard full training price, not from any early bird or promotional rates.
  • Monthly and administrative fees applicable at the time of reactivation will apply.
  • Reactivation is contingent upon successful completion of training, including any assessments required.
  • All prices are subject to change due to inflation or other operational considerations. Any changes will be communicated clearly at the time of reactivation.
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