We understand that plans can change. While all bookings are non-refundable, we aim to be flexible and supportive. If you can’t attend your scheduled training, you have the following options:

1. Transfer to Another Training Date
You may transfer your registration to another available training session, subject to the following conditions:

• Up to 48 hours before your scheduled training: A £50 transfer fee applies.
• Within 24 hours of your scheduled training: A £100 transfer fee applies.
• No-show: If you do not attend and fail to notify us in advance, a £150 transfer fee will apply.

➤ A maximum of two transfers is permitted per participant.

2. Place Your Training on Hold If you are unable to commit to a new date right now, you may place your training on hold:

• You’ll have 12 months from your original booking date to complete your training. 
• Please make a note of this deadline - bookings cannot be carried over beyond this period.

After this date, a new booking at full price will be required. This option can be used once only per participant.

3. No Refunds

• Please note that all bookings are non-refundable, for any reason.
• Spaces are limited and reserved upon booking, and participants receive immediate access to pre-training materials - therefore we’re unable to offer refunds. 
• If you are unable to attend, you may either transfer to another date or place your training on hold (see sections 1–2 above).

How to Proceed
To request a transfer or cancellation, please contact us at kinisifit@gmail.com – we're here to help.

Important Notes

• If Kinisi Fit LTD must cancel or reschedule a training (due to scheduling conflicts, host venue issues, or geopolitical events), we will offer you the option to transfer to another date or place your training on hold, free of charge (subject to availability).
• We do not cover any additional costs such as travel, accommodation, or missed work days.

➤ We strongly recommend you arrange personal cancellation insurance.

 The Kinisi Flow® Instructor Membership
The Kinisi Flow® Instructor Membership is a monthly licence subscription that provides access to the Instructor Platform and continued use of the Kinisi Flow® method.
This membership covers:

• Licensing agreement and permission to teach Kinisi Flow®
• Access to copyright-protected branded content
• Teaching resources and class materials
• Continued professional development and platform access

An active Instructor Membership is required to maintain certification and a valid teaching licence.

 Membership Activation (Post-Training)
Following completion of the Kinisi Flow® Instructor Training, instructors must activate their Instructor Membership within 3 days of training completion. The Instructor Membership is part of certification and must be activated within 3 days to maintain access and licence validity.
If membership is not activated within this timeframe:

• Access to the Instructor Platform will be removed
• The teaching licence will not be active
• The instructor will be required to retake the Kinisi Flow® Instructor Training to regain access and certification

 

 Term of Agreement
A minimum commitment of 6 months applies once Instructor Membership is activated, as outlined in the licence agreement.
Membership cannot be cancelled during this initial 6-month period.

 Cancellation
After the initial 6-month minimum commitment, instructors may cancel their Instructor Membership with appropriate notice.
Upon cancellation:

• Instructor status, platform access, and teaching licence will end immediately or at the conclusion of the current billing period.
• Certification is considered inactive and closed once membership is cancelled.

Reactivation
If an instructor cancels their Instructor Membership:

• There is no re-join or grace period following cancellation.
• To regain access to the Instructor Platform, certification, and a valid teaching licence, the instructor will be required to retake the Kinisi Flow® Instructor Training.

Instructors who anticipate a temporary break are strongly encouraged to request a membership pause instead of cancelling.

 Membership Pause Policy
Membership pauses are offered in limited circumstances only and are intended for short-term breaks, not long-term inactivity.
Eligibility

• Membership pauses are only available after the initial 6-month minimum commitment has been completed.
• All pause requests must be submitted in advance and approved by Kinisi Flow®.

Standard Pause Terms

• Membership may be paused for a maximum of 3 months at a time.
• A maximum of one pause per 12-month period is permitted.

During a Pause
While membership is paused:

• Access to the Instructor Platform is suspended
• The teaching licence is not active
• Kinisi Flow® classes may not be taught

Extended Pause (Pregnancy or Medical Reasons Only)
In cases of pregnancy or medical illness or injury, an extended pause may be considered on a case-by-case basis.

• Requests must be submitted via email and are not automatically granted.
• Approval is at the discretion of Kinisi Flow®.
• No teaching or platform access is permitted during an extended pause.

If a pause extends beyond 3 months, the membership will be treated as cancelled and the Reactivation Policy will apply.

Important Clarifications

• Pauses are not available during the initial 6-month minimum commitment.
• An active Instructor Membership is required at all times to maintain certification and a valid Kinisi Flow® teaching licence.

Important Notes

• Instructor Membership must be active to teach Kinisi Flow® legally.
• Teaching without an active membership or during a paused period is not permitted.
• All policies are in place to maintain quality, continuity, and teaching standards across the Kinisi Flow® community.
• Kinisi Flow® reserves the right to update pricing or terms, with changes communicated clearly where applicable.

If an in-person training is impacted by circumstances beyond our control (including but not limited to public health restrictions, venue closures, or travel disruption), Kinisi Flow® reserves the right to move the training to a virtual format.
The training will automatically be moved to a live virtual Zoom session on the same date and time.
Full session access details will be provided via email.
If you are unable to attend the virtual session, please inform us as soon as possible.
➤ You will be eligible for a free transfer to the next available training (standard Terms & Conditions apply).